← Back

The first standing report, in review

From Anières

A standing report is a change log, not a periodical. The client is reading for what moved since last week, not for the world since forever.

The first standing report we shipped, in month three, was rejected by the client and rightly so: it read like a newsletter about the world when what she wanted was a change log about her subjects. That review is why the standing report today opens with what moved since last week and stops there, and why we no longer sell a standing product to clients who want a periodical.

The client was already the world's expert on their own situation. They did not need context; they needed the delta since last week, in language that let them decide whether to do anything. The context was noise they had to skim past to find the change.

We rewrote the template as a change log. Two paragraphs at the top: what moved, what it likely means. A small table of items with confidence and suggested action. Everything else, including the reasoning trail and the underlying sources, sat in appendices for the readers who wanted them.

Reading time dropped by a factor of four. The number of clients who actually read the report every week went up by more than that. The lesson has not stopped mattering; a standing report is not a document. It is a habit, and the habit only survives if the document is short enough to fit inside it.

The first draft of anything intended to run on a pace tends to overshoot. It reads like a monthly newspaper: comprehensive, chronological, and unusable to a busy reader who only wants to know what has changed since last week. The rewrite is almost always in the direction of less.

A useful standing report is closer to a differential than a summary. What moved, why it moved, and what to keep watching next. Everything else, including the temptation to demonstrate coverage by including everything, gets in the way of the reader making a decision.

Written alongside work at Anières: exposure mapping, cross-reference, and standing-report systems for private clients.